Comments and Notes:
2008-10-27 I like A-Atlas!
I have rented at the A-Atlas off Thorneydale since it opened and have been very happy with my experience. Maybe if you rented at a storage co that was owned by a huge conglomerate, that raised your rent every three months, and entered your unit whenever they could think of a good excuse, and some of your stuff was missing, like I did, you would like A-Atlas better. The one I go to is really clean and the manager is nice to me. I have them charge my credit card every month automatically so I don't have to worry about being late. And my friend had everything in her garage ruined by pack rats to I guess desert pests can happen anywhere. I just think Tucson should support a locally owned company. --guest
2008-06-10 Beware of Termites
Again the Swan unit has poor customer service. Our unit has termites and we lost a bed, a dresser, and many boxes to termites. The manager of the unit said that they have a pest control service which sprays the units. I don't know how they can treat termites from the outside with spray when the only way to treat them is to drill the slab and treat the sub-grade. They refuse to inform all of the units around my unit because as the general manager stated "Just because one unit may have them doesn't mean all other units have them. The termites don't crawl." I asked for a rebate and was informed that it was my problem not theirs. I am glad that I did not store my business records there. " --guest
2007-10-18 [customer complaint]
i was going to move my stuff from one atlas to another closer to home on the same day i was due for the rent i was going to move out to i waited for that day then the lady told me that i was suppose to be out the day before and that she had called me the day before and said the phone was disconnected,, i said thats funny im talking to you on it now and she said i had to pay for another month to get my items out.. so tell me where was i at fault( this was the swan location) think ill go to another storage at the end of the month as you can see they really want to keep me as a customer.and by the way i gave my 30 day notice using there form" --guest
2007-10-18 [customer complaint]
i called tanke verde location to ask about coupons from the net and the lady asked me if i had a storage and i said yes she replied here in my place and i said no she told me to call the place i have it in i told here that i called here for the reason that that was the closes number i found and whats the difference arent they all the same. being real mean she told me to call the location that my stuff was stored which was (swan) which i also had bad customer service from there as well about moving out the same day my rent was due. this is my second complaint ( fubar12 at hotmail.com)" --guest
2007-09-28 Unhappy Customer
I had rented a unit at 8801 E Tanque Verde for 3years (8/10/04-8/22/07). During that time I had also rented a second unit for my business. I gave a 30day notice that I would be moving out. I had moved out the things I wanted and had items left over. I was told that they did not have anyone to remove the unwanted items so I paid a company to remove the items and clean the unit.
The first date they had available was 22 August which is the date that rent would be due. They came that morning, everything was remove and unit clean by 11am. A Atlas has sent notice to pay a months rent on an empty unit. I was a loyal customer for 3years. I think this is bad customer service and I will not recommend them when there are so many others in my area. They have sent my bill to collections saying I have abandon my unit. pwillingh@aol.com" --guest
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