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: POOR customer service
2008-05-15 register | login
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Relates to: CHAS Roberts Air Conditioning Inc

POOR customer service

    Our air conditioning unit has gone out for the second time in our 1 year old home. The second tech told us the first tech made a mistake, and that is why it went out again. After taking today off work to finally have air after 4 days of waiting, we are now being told that it is after 12 noon, so nobody can come out today. This is a mistake blatantly made by their company, and we must wait until it is convienient for them to fix their error. Obviously when dealing with warrantly issues, they are severly lacking in customer service. "
 
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