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| 2008-06-27 register | login | ||
Relates to: CHAS Roberts Air Conditioning IncChas Roberts [customer complaint]Chas Roberts was the installation company for Fulton Homes Royal Ranch Development in surprise where I purchase my home in 2005, the home was completed in October of 2003 but never lived in. In july of 2007 my AC unit was blowing hot air so I called Chas Roberts service department and requested service. The technician discovered a leak in the inside, attic, coil and he recharged the system and advised me to call their service number and schedule to have the Coil replaced, the coil was under warranty.Chas Roberts wanted 540.00 for labor to replace this coil. As I waited for the scheduled repair I saw my neighbor one day and told him of my problem. He informs me this is a well known problem with these coils in this community and advised me to call the builder as they had been working with Chas Roberts to replace these units free of charge due to the high failure rates. Bottom line: Chas Roberts, Fulton Homes consealed this problem from its customers and Chas Roberts decided it was no longer obligated to correct this problem despite the fact the AC unit and related parts had a 5 year parts warranty. The coil failed because the coil was not designed to handle the higher pressure the new Puron system installed in my home needed. I also discovered the charge for labor was for 8 hours of labor when Chas Roberts own people acknowledged was high, 3 hours was their estimate. I refused the installation due to the service technician's refusal to start the installation until I signed agreeing that the work been completed to my satifaction. What kind of business wants you to sign that the work was done before the fact, this was not authorizing the work. If you know of someone who have been charged to have their inside coil replaced within the 5 year warranty period I would have them contact the BBB if Chas Roberts refuses to refund their money. Carrier is the coil manufacturer and I would also contact them. " |
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