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| 2009-01-31 register | login | ||
Relates to: Sam Levitz Furnitureterrible customer serviceI have purchased over $15,000 of furniture from Sam Levitz in the past. They have definitely changed over the years. Every time I have ordered from them something has had to be exchanged because it came damaged. This time The furniture that looked beautiful in the store, got to my home damaged. Immediately I called, and a week later that noticed damaged furniture was exchanged. However, after that was done, and I started putting their protection on the furniture, the veneer starting coming off, noticed nails coming up through the top of the table...I bought the extended warranty that they stated would replace it for life even if I did something to it...well my two week old furniture that has mfg defects they want to repair....I told them to come get it, and at first they told me they couldn't because there were no returns after 48 hrs, after going thru several people they are coming to get it in 10 days. I am done with Levitz. The customer service reps we dealt with today don't know what customer service is, they are rude and uncaring." |
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