Comments and Notes:
2009-10-29
We purchased a chandalier from nortside lighting when we got it home there were 7 crystals missing. it was also dirty.
When we contacted them they said tough that they were not going to provide the missing crystals.
DO NOT BUY ANYTHING from this merchant. I have also filed a complaint with the BBB of Southern Arizona --guest
2009-07-12 Terrible Customer Service
My experience was even worse than Roberta L.'s. Intending to furnish a new Arizona room that a builder was preparing for me, there was a certain wall light that I admired on Northside's display wall. I wanted to buy two of them, so Northside ordered them, at my request, to "Rush" from the supplier for an additional $35. I gave my visa card information at that time. And I can add that I also bought, with cash, about $150 worth of other lights that Northside had in stock. Supposedly the lights that were out of stock were to arrive in four days. The lights themselves cost $140 apiece. But still, after two weeks, they had not yet come into Northside, according to the clerks there, and by this time I was preparing to leave Tucson to return to my permanent home in Washington State. So I called the store and explained the dilemma, said I would be unable to accept the lights because I would be gone from the city for nine months, and asked that the store cancel the order. Very patiently and without any recriminations I explained that I would be happy to continue to be charged the "Rush" fee but that I would like a refund on the purchase. I was told by the lady I bought the lights from that that the owner, Ed, was out of town and could not be reached, and that he might insist on a restocking fee. I asked how much it would be, and she said not more than $50. I thought it odd that Ed couldn't be reached, but remained patient. Another week passed without hearing one way or the other about the exact sum to be charged for "restocking" these two small light fixtures, although I called several times. At last the clerk called me, as I was traveling back to Washington in my RV, and (I thought rather apologetically) revealed that "Ed," the "grouchy man" mentioned in Roberta L.'s critique, had imposed a restocking fee of more than $180!!! So the result is that I paid approximately $215 for nothing at all, thanks to "Ed." I almost decided to dispute the visa bill, but then decided that life is simply too short. But I will never go into Northside Lighting again, and I would earnestly warn any customers to get in writing any promises that depend on the owner's say-so or goodwill. Otherwise, be prepared to get screwed. --guest
2009-02-14 Like buying from someone's car http://sunlighting.net/
I must agree with other reviewer. They don't use computers so they can't track how long orders are taking (or if the paperwork is lost... happened twice to me) and can't verify you made a purchase (no returns, even on small unopened accessories like a remote). This is NOT how other stores work. They have a big selection, but don't think it's safe to only buy what you see. They are the only seller in town for some brands. This means if you buy, say, a Craftmade fan/lamp and you need to order something (say, broken glass) you'll have to deal with this huge headache. My advice, go to Sun Lighting on broadway (they even have a web page). --guest
2007-11-21 [customer complaint]
I promise I am not overreacting to this when I tell all who are shopping for lighting to avoid Northside Lighting & Fan Company on 1st and Ft. Lowell in Tucson. Their annex store on 1st is also terrible. I ordered lights in September 2007 and they could not get their act together until November 21st!They do not call you back and if you don't call them-they don't care.They have a great selection of all types of lights, but I'd rather spend my money elsewhere!Do not shop there!!!" --guest
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