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about SCS Tile

See http://www.scstile.com    Open Comment Window  

3394 E 22nd St
Tucson, AZ 85713
(520) 751-1622

2006-01-01

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Comments, Notes and News:

2010-07-14 No return No exchange
[ed note: please note that customer admits that they refused to discuss return with tile vendor]

After spending numerous weeks looking for the right tile to put from our dinning room, thru the kitchen and into the laundry room we found it at SCS tile. The ceramic tile we selected had a high variance so SCS contacted their vendor to get some other samples to see what the variance would look like. I believe at this point they simply pulled the other samples from the same box. We agreed with the variance and ordered out tile.
When the tile came in it looks like a different type altogether. It is much lighter than the tile we agreed upon. At this point we are not happy with the tile. Melissa, the store manager, contacted their vendor and even the vendor agreed that it looks different. Then Melissa mentions that we are not able to return or exchange the tile because the vendor will not take it back. The owner of the company tried to have me call the vendor to work it out. I refused to do so because I really don’t care who the vendor is, I bought it from SCS! It was never mentioned that this was a “no return”, or “special order” and it shows nothing like this on any of the paperwork we have. I would not recommend this company to anyone. They are not part of the BBB but do have a complaint with them also.
" --guest
2009-12-08 Sweet Deal! no
These guys just had a sale this past weekend. I saved over $1000 compared to what I was looking at spending at home depot and other local retailers. There are lots of displays that help show what the final project will look like. Its a lot better than looking at single pieces in boxes. Im glad I found this store because I was getting tired of shopping around. I believe I dealt with the owner Khalid. He knows his stuff! I was iffy about what I wanted, but he gave me really good prices and confidence in my selections. I'm recommending all my friends to this store...Trust me, you're gonna save a ton of cash! (I did) --guest
2009-11-09 Great Price and quick service
I am glad that i got tiles from SCS Tile a month ago .
The Owner and sale person (melissa )gave us good deal on both tiles and installation .
I saved more than $ 2000.00 on tiles and installation. --guest
2009-03-22 Horrible Service - Sketchy Owner - Nice Wood
My husband and I ordered wood flooring for our three bedrooms.  We used SCS Tile, as they seemed to have a great price for great quality flooring.  After receiving an estimate by the owner Khalid, he told us we could call in the order the next morning at the store.  However, after a solid week of trying to get in touch with ANYONE, over the phone or in person (there's only one person on duty at the store at any given time) we were finally able to put money down and place the order.  The manager, Mellissa, called Khalid for the dimensions to order, and explained that it would take about 7-10 days for the wood to come in. On the 14th day (and a few phone calls wondering where the wood was) we got a knock at the door at 8:30pm on a Friday night, and it was Khalid with 10 boxes of wood, which seemed like a small amount for three bedrooms.  There was also no moulding for the surrounding walls, or the doorways.  When we questioned him, he got all flustered, and spent 1/2 hour doing calculations, talking on the phone, and blaming Mellissa for the mistake.  (Come to find, it was all his fault, because he told Melissa the wrong order amount).  So, we gave him further down payment, to which we did not receive a receipt.  We had to go to the store the next morning, talk to Melissa to make sure that the order was going to go in, to get the installation scheduled, and to get our receipt, which Khalid faxed a copy of to Melissa to give to us.  Again, we were told it would take 7-10 days for the remaining order.  In the meantime, we needed to get the floor installed.  Khalid told us the installers could start that Thursday, but now we know he said it to just to appease us (I had a day off work).  Instead they came on Friday, and could not finish because we didn't have the moulding.  The next morning (Saturday at 7:30am), with no notice, the installers arrived with SOME moulding, but not enough to finish the room.  The installer also explained that the doorway moulding that Khalid ordered, was not the right moulding, and that he would have to reorder.  Two weeks later, we called to ask where the heck the wood was again, and Khalid explained that it had all come in, except for the door moulding, which he had to reorder for a second time, as he still ordered incorrectly. A week and a half later, all of the wood was in, and got installed. (A total of 8 weeks since the day of the original estimate).
We asked for the maintenence instructions and the warranty, but Khalid said it didn't have one (although he had previously told us it did).  I went online, and found that indeed there was a 25yr warranty, and the care instructions.

We will not deal with SCS Tile again, unless the floor that was put down has problems.  It's not worth the $2/ft to deal with Khalid.  There were too many lies and stretching of the truth from him.  He will say whatever he can to sell you the wood, but offers HORRIBLE customer service. Choose Lowes/Home Depot if you must save money. --guest
2009-02-16 Outrageous restocking fee no
This company charges a 35% restocking fee, and we were not told about this at the time of purchase.  We got a good price on the tile, but believe that the salesperson should have told us up front about the restocking fee.  After getting the tile home, we discovered that one box of tile was the wrong brand, and the salesperson still wants to charge us a restocking fee, instead of giving us full credit for the wrong tile." --guest

Information above is from a privately purchased database and/or unverified user submissions. Please verify all information before depending on it for anything critical. We welcome corrections!



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