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Relates to: SCS Tile

No return No exchange


2010-07-14 : [ed note: please note that customer admits that they refused to discuss return with tile vendor]

After spending numerous weeks looking for the right tile to put from our dinning room, thru the kitchen and into the laundry room we found it at SCS tile. The ceramic tile we selected had a high variance so SCS contacted their vendor to get some other samples to see what the variance would look like. I believe at this point they simply pulled the other samples from the same box. We agreed with the variance and ordered out tile.
When the tile came in it looks like a different type altogether. It is much lighter than the tile we agreed upon. At this point we are not happy with the tile. Melissa, the store manager, contacted their vendor and even the vendor agreed that it looks different. Then Melissa mentions that we are not able to return or exchange the tile because the vendor will not take it back. The owner of the company tried to have me call the vendor to work it out. I refused to do so because I really don’t care who the vendor is, I bought it from SCS! It was never mentioned that this was a “no return”, or “special order” and it shows nothing like this on any of the paperwork we have. I would not recommend this company to anyone. They are not part of the BBB but do have a complaint with them also.

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