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| 2009-10-03 register | login | ||
Relates to: B & C TowingHorrible Customer ServiceThis company recently towed my car from a lot that didn't have signs posted anywhere near my vehicle stating that a permit was needed to park (Parking lot of Sky View Apartments) In fact the sign was posted on the far side of the lot on a building that was covered by shade and could not be read at night. I was parked for ten minutes before the tow truck arrived and he claimed that he had been watching me get out of the car and that I was there for 45 minutes before he decided to tow me. He then said that he would stop doing his job if I were to give him 100 in cash. Since I didn't have that kind of cash he said I would have to pick it up at the impound sometime and would need an ID which was located in my wallet in the trunk of the car. He then would not allow me to take out my wallet from my car unless I called someone who could lend me 100 dollars to give to him. This was ridiculous. Today my sister drove me to the lot to get my car and we found out that we would have to have an appointment to pick it up. I called and the answering machine said to call once and leave a message and they would return my call after 2 pm. The sign posted outside their business said that they were only open from 12-2. I then left a message and decided to call them back at 12 to talk to someone about my confusion with the answering machine and the sign. The lady that answered was very rude and scolded me for calling again after leaving a message and said that if I paid attention to the answering machine I would know that I couldn't call more than once. After I told her that i was confused about the fact that they closed at two, and yet she said they would call me back after two, she said that they didn't close at two after all. I suggested that she changed the sign in that case and she replied with "Thank you good bye" and hung up. This company should not be in business. Both employees I have talked to were both rude and unhelpful. I'm sorry for all those who will get towed in the future by this company, i'm sure they will have a difficult time as well. |
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